In general

Where can I download the DOEN-App?

You can download the App in the Google Play Store or Apple Store. Search for “DOEN Horeca”

How does it work?

With our renewed and improved DOEN-app, it’s even easier now to work on your favorite hotspots! You can rate your employer, as can he rate you. Are you happy with each other? Then, you’ve got a match! From now on, you’re in the Fanbase of this operative. What’s in it for you? You get paid -at least- €1,- more per hour!

How do I join the Fanbase of my favorite employers?

In total, 4 ways are possible to get in your favorite employers’ Fanbase.
1) You sign up at a location, and the employer accepts this.
2) You’ve worked for the employer in the past, and a match already existed. 
3) You’re introduced in a Fanbase by us, because we think you’d be great!
4)You’ve worked a shift at this employers and you gave each other a positive review 

Pools and shifts

How do I know what shifts are available?

Discover new shifts! Push the “ontdek”-button and see all available shifts. By clicking on “filter”, you can filter your results on your hometown, or the sort of shift you’d like to work.

How do I receive notifications?

Do you want to be updated when an employer changes, adds or cancels a shift? Push the “meer”-button and scroll down to “notificaties”. Here, you can adjust your settings by what kind of notifications you’d like to receive, and from what employer or pool.

How do I sign up for a pool?

Push the “werkgevers”-button, so you can see all the companies you can work. Click on one of to check out the details and poules. Are you up for it? Then, sign up for the pool! The employer receives a notification that says your interest has peaked!

How do I work on my favorite spots?

You can mark an employer as “favorite”  when you sign out of a shift. When a new shift has become available, you’ll receive a notification, so you get first picks! The agenda in the app has an overview of all the job-requests.

I want to leave a Fanbase or Pool. How does that work?

You don’t like working anymore? Sorry to hear that. Of course, you can leave a Fanbase or Pool whenever you like. Click the “pools”-button, select the poule you want to leave and click “leave pool”.

Working at your favorite hotspots!

How do I work at my favorite hotspots?

You can mark an employer as “favorite”  when you sign out of a shift. When a new shift has become available, you’ll receive a notification, so you get first picks! The agenda in the app has an overview of all the job-requests.

Click “ontdek” to discover new hotspots!

What’s the difference between a Fanbase and a Poule?

When you’ve got a match, you end up in the Fanbase. This Fanbase is divided into different poules, such as “Saturdaynight Superstars”, or “Dazzling Dishwashers”.
This way, you can join a poule that overlaps with your preferences!

What should I do before a shift starts?

Push the “werkgevers”- button and select the location you’ll be working. There’s a short briefing and you’ll see information like the exact location and a dress code. Read this thoroughly, so you arrive in the right outfit. Want to leave a superb first impression? Take a look at the menu!

Anything else? Yes! Be on time, make sure you’re representative and put in your best effort!

How does the rating-system work?

After your shift, you’ll leave a review about the employer and the shift, as will your supervisor. Are you happy with each other? Congratulations, you’ve got a match! You’re now in the Fanbase and get -at least- €1,- more per hour!

Administration

How do I sign out for my shift?

After your shift you can leave a review about the shift, as will the supervisor. In the agenda, click “klaar met jouw shift”. Now, you register your working hours and break times. After that, you leave a review and you can add the employer to your favorites. Click “volgende” and hand over your phone to your supervisor. He will fill in a review for you.

How do I invite friends to join me on a shift?

Work is more fun when working with your favorite colleagues, right? Invite them in your agenda: select the shift you want to invite your buddy for. On top, you’ll find a button that says “deel deze dienst met een DOENer”.

How do I adjust my personal details?

When you’d like to change your personal information or profile picture, click in the right top corner on your profile picture. You’ll find an overview of your trophies, the shifts you’ve worked and other information. Click on them to adjust!

Where do I find my payslips?

A good overview of your finances is important! Click “meer” and then “loonstroken” to see your payslips or your annual reports.

Where do I find my annual reports?

A good overview of your finances is important! Click “meer” and then “loonstroken” to see your your annual reports or payslips.

Growth in salary

How do I achieve a higher salary?

You will receive more salary based on your experience and skills. New skills are learned at the DOEN Academy. Here you can enroll yourself to learn additional skills.

You can earn more in two possible ways! Firstly, by joining a client’s Fanbase: you will then automatically earn €1,- per hour more. 

Secondly, you can see “my Trophies” in your profile. These are badges, which you can earn for example by working more often as a bar employee. The more trophies, the higher your salary!

How do I get a good review?

Very simple: by working well and keeping to the agreements. Are you neatly on time and in the right dress code? Do you perform your tasks neatly and make sure you have happy guests? Then you can count on a good evaluation!

What are trophies?

Every trophy you earn means more salary! Did you get a good evaluation at the end of your shift? Then you earn one point. The more points you rake in, the more trophies. And the more trophies, the higher your salary will be! 

How can I get a higher level in Trophies?

Did you get a good rating at the end of your shift? Well done! You’ve earned a point. The more points you earn, the more trophies you get. And the more trophies, the higher your salary will be!